REFUND POLICY
-Refund, Exchange & Order Cancellation
1. All sales are final. No returns or exchanges except for incorrect items or sizes sent.
2. Buyer is responsible for all shipping charges involved on returning items for size exchange. (Products can be exchanged ONLY in original packing we sent, new and unworn)
3. Exchange will not be accepted after 7 days from the date of delivery. You must tell us in writing (e-mail) that you want to do so. You must also keep the goods in a re-saleable condition in their original packaging and send them back to us as soon as possible but must do so within 28 (twenty-eight) days of the day after you receive the Goods.
4. All exchange must ship it with standard airmail with tracking.
5. 20% for the total price cancellation fee will be charge per item for order cancellation. (Except shipping and handling fees)
6. If you made payment by credit card, refund will be return to your credit card account. This may take up to 30 days to show up on your statement.
7. If your order/parcel is returned due to incomplete and incorrect address, un-claim, being rejected by Buyer/Recipient, and this has been proved by post office, Buyer will be charged for a cancellation fee, which equals to 20% of your total order amount, if an order cancellation request is made.
8. Exchange is only allowed for goods valued the same amount or more.
-If things go wrong
9. We will replace the goods or refund you provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, your negligence or if you fail to follow product instructions or if the goods have been misused, altered or repaired without our approval. Any refund will also include any delivery charges which you have paid and your cost of returning the goods to us.
10. If you believe that Goods have a defect then You should not make any further use of them before returning them to Us.
11. Finally, whenever you return goods to us either because you believe they are faulty or because you change your mind, we ask that goods are returned to us, either by recorded delivery or courier so that you have proof of posting. We will not be responsible for goods which are lost or damaged in the post.
-Delivery
1. We aim to deliver the goods within the indicative timescales shown on our website. However time is not of the essence for delivery or performance which means that we will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time. We will not be liable for the consequences of any delay.
2. If goods are out of stock then we will let you know by e-mail and let you know if any alternatives are available. We will try to replenish low stock levels as soon as possible although we will not be obliged to do so. If you order more than one product, We do not guarantee that all goods will be delivered to you in one delivery and we reserve the right to deliver in instalments.
3. Ownership of the goods will only pass to you when we receive full payment including delivery charges (if applicable). The Goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.
4. If the goods or quantity which you receive are not as you ordered due to our error then you should inform us by email as soon as possible after you receive the goods and become aware of the error. We will make good any error. We will also reimburse to you any delivery costs which you incur in sending the incorrect goods back to Us. Any goods which you receive in error and intend to return should not be used by you.
5. Goods will be delivered to the address which you provide in the order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the goods. We shall select what we think is the most appropriate delivery method for the goods.